Thank you for supporting our local family business. Several changes have been implemented during this pandemic to help us keep our customers and staff safe. In an effort to flatten the curve we are currently working with a much smaller staff than normal in our call center and shipping department. It may take us a bit longer than usual to fulfill your order, but we are working hard to ship packages within a 1-3 business day time frame. Returns and exchanges are being processed in a 2 week time frame.
They are also no longer scanning all packages during shipping due to high volume so if you see a note that says: "Pre-Shipment Info Sent to USPS, USPS Awaiting Item" that does not mean that your package has not shipped yet. That is actually the date that your package was shipped from our warehouse. It just has not been scanned yet by USPS during transit due to their high volume. It has definitely been shipped and is on the way to its delivery destination.
At Johnny T-shirt, we want to ensure quality service even after your order has left our warehouse. To achieve this end, standard delivery orders are shipped primarily through the U.S. Postal System's Priority Mail Service. Most orders are processed and leave our warehouse within 1-2 business days of receiving your order. If your order is being sent to a North Carolina, South Carolina, Tennessee or Virginia address it should arrive within 2-4 business days. Orders being shipped to all other states in the Continental U.S. should arrive within 3-10 business days. If you need your order faster, we also offer Next Day and 2 Day Delivery via UPS.
For same day shipping on these faster delivery services, online orders must be received on a business day (Mon-Fri) by 8am EST. Orders shipped outside of the contiguous US using these faster delivery services may require an additional charge.
DUE TO THE EFFECTS OF THE CORONAVIRUS GLOBALLY, UPS IS EXPERIENCING HIGH VOLUME AND LONGER SHIPPING TIMES. AS A RESULT THEIR SERVICE GUARANTEES HAVE BEEN TEMPORARILY SUSPENDED FOR ALL SERVICES UNTIL FURTHER NOTICE. NEXT DAY AND SECOND DAY SHIPPING OPTIONS WILL MOVE YOUR SHIPMENT TO THE FRONT OF THE QUEUE AT JOHNNY T-SHIRT. UPS WILL TRY TO DELIVER YOUR PACKAGE ON THE ESTIMATED DATE, HOWEVER NO SPECIFIC DELIVERY DATE IS GUARANTEED. PLEASE BE MINDFUL OF THESE DELAYS WHEN PLACING YOUR ORDERS. WHILE WE ARE WORKING AS FAST AS WE CAN, ONCE YOUR ORDER LEAVES OUR WAREHOUSE WE CANNOT AFFECT THE DELIVERY TIME. THANK YOU FOR UNDERSTANDING THAT WE CANNOT PROVIDE SHIPPING REFUNDS FOR ORDERS THAT ARE LATE DUE TO SHIPPING DELAYS DURING THE PANDEMIC.
PLEASE NOTE: UPS holidays will affect shipping times. Shipment will be delivered on the next business day. Check UPS.com for holiday information. The UPS delivery guarantee does not apply to shipments which are delayed due to causes beyond UPS's control including, but not limited to, the following: The unavailability or refusal of a person to accept delivery of the shipment, acts of God, or disruptions in air or ground transportation networks, such as weather phenomena, and natural disasters.
A shipping quote is required for orders shipping to Alaska, Hawaii, Guam, Puerto Rico or the Virgin Islands. If you place your order online you will receive an email (within one business day) with a shipping quote specific to your order. Please note that the shipping charge in your confirmation email may not reflect the correct shipping quote.